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 FAQ - how to solve most popular problems 
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Gnarl's cooperator
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Joined: 8 Mar 2012, o 18:04
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Post FAQ - how to solve most popular problems
Platinium - payments

1. Bank transfer – how long can You wait?
An ordered bank transfer is processed from one minute to 24hours. How long will it take depends on bank (different ways and times of booking) and type of transfer (express/standard). Receiver is Ultimatepay, Taern knows about transaction only at the end of process.

Ultimatepay customer help:
http://ultimatepay.custhelp.com/

2. Complaints
If transfer was made, but platinium wouldn’t came in one work day, you should report it to Ultimatepay - payment system.



Logging in, playing

"Server is probably turn off. Try again later"
"Connection failed."

Game isn’t working at my work, school, problem only in concrete place. Probably web administrator blocked unnecessary ports. If you are at work, talk to web admin or get to your job! Game needs open connection. You should check, if firewall, anti-virus or web administrator don’t block that port:
9345


"You’re not logged in."
Solution: clear browser's cookies for domain taern.com.

"Connection lost. You will be logged out"
To good work, game need little space for its' Flash data. Check, whether you allowed for that by right mouse click on general page and choosing preferences/settings and icon open folder with green narrow.

"Character already logged in."
Info shouldn’t showed up, please report it here on the forum.



Loading

Loading game elements (fight, map, location, ...) stopped forever.
Loading 0%, don’t even started.

Effect of that is black screen (without map) or frozen loading. In this case you ought:
1. Clear web browser's cache.
2. Clear Flash storage / temporary files for domain taern.com.
3. If above won't work - reinstall Flash.




Clearing web browser's cache

This is one of the best solutions to resolving problems with game. To re-download page elements by browser, we have to tell it that it doesn’t loaded it well. We’re doing it by clearing web browser's cache, what is often available in tools / settings /options or by hotkey Control + Shift + Delete.



Clearing Flash cache

Rule works exactly as above. Web browser can’t clear memory of Flash. To clear temporary files/Flash storeroom you should right mouse click on game, choose global settings -> local storage settings by website -> we choose taern.com and clicking on delete.

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30 Sep 2012, o 18:45
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